Privacy Policy

Welcome to Mordai. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our website and services.

1. Information We Collect

We collect several types of information to provide and improve our services:

• Personal Information: When you register, place an order, subscribe to our newsletter, or fill out a form, we collect information such as your name, email address, phone number, and shipping address.
• Payment Information: We collect payment details necessary to process transactions, but we do not store payment information on our servers.
• Browsing Information: We gather data on your interactions with our website, including IP address, browser type, pages visited, and other browsing details.

2. How We Use Your Information

Your information helps us provide better service:

• Order Processing: To process and deliver your orders, including sending order confirmations and shipping notifications.
• Customer Service: To respond to inquiries, provide support, and handle returns or complaints.
• Personalization: To personalize your shopping experience and offer tailored product recommendations.
• Improvement: To enhance our website, products, and services based on your feedback and usage patterns.

4. Cookies

We use cookies to enhance your experience:

• Usage: Cookies help us understand user behavior and improve site functionality.
• Control: You can disable cookies through browser settings, but this may affect website functionality.

5. Your Rights

You have control over your data:

• Access and Correction: You may access and update your information through your account.
• Opt-Out: You can unsubscribe from promotional emails at any time.
• Data Deletion: You may request deletion of your personal data by contacting us.

Terms and Conditions

Welcome to Mordai. By using our website and purchasing our products, you agree to these terms and conditions.

1. General

• These terms govern your use of our website and services.
• We may modify these terms at any time, with changes effective upon posting.

2. Registration

• You must provide accurate information during registration.
• You are responsible for maintaining account confidentiality and all activities under your account.

3. Orders

• All orders are subject to acceptance and availability.
• Prices are subject to change, but the price at order placement will be honored.
• If we discover pricing errors, we will notify you and provide options.

5. Shipping and Delivery

• We aim to meet estimated delivery times, but delays may occur.
• Risk of loss transfers to you upon delivery.

6. Returns and Refunds

• Check products at delivery time - no returns after delivery.
• No refund policy available.

7. Product Variance

Items may vary slightly in size and weight. Billing will be adjusted based on actual weight during processing.

8. Intellectual Property

All website content is our property and protected by intellectual property laws. Unauthorized use is prohibited.

9. Limitation of Liability

We are not liable for damages from website use or inability to use our products. We're not responsible for unauthorized account access.

10. Governing Law

These terms are governed by Indian law, with disputes subject to the exclusive jurisdiction of New Delhi courts.

Shipping Policy

At Mordai, we strive for prompt and efficient delivery.

Shipping Charges

Standard shipping charges apply, calculated at checkout based on location and order weight.

Delivery Time

• Next day delivery between 7 to 9 AM.
• Delivery times may vary due to unforeseen circumstances.

Tracking

You'll receive a tracking number via email once your order is confirmed.

Delivery Issues

For delivery problems, contact our customer service:

Incorrect Address

Please ensure your shipping address is accurate. We're not responsible for orders delivered to incorrect addresses.

Thank you for shopping with Mordai. We appreciate your business.